Operations Assistant

Open to Internal and External Candidates

Position: Operations Assistant (VN NL10/2020/05)
Duty Station: IOM The Hague, Geographical coverage (as per Annex A)
Classification: General Service Staff, Grade G5
Type of Appointment: Fixed term, one year with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 18 October 2020


Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Context: Under the overall supervision of the Chief of Mission and the direct supervision of the Team Manager (AVRR Operations), the successful candidate will be responsible for the following duties to facilitate and support the voluntary return of migrants.

Core Functions / Responsibilities:

  1. Identify potential returnees, provide information and counsel about IOM’s AVRR services keeping up to date about national and international developments concerning the target groups as relevant to return, AVRR and IOM.
  2. Build and maintain contacts and good working relations with target stakeholders and organizations, work together with migrants.
  3. Assist migrants wishing to return voluntarily to their country of origin, in coordination with relevant IOM units and IOM stakeholders, and in observance of IOM’s guidelines and procedures.
  4. Facilitate the AVRR departure process by informing migrants on the practical aspects of the IOM-assisted departure from the Netherlands, assisting potential returnees in finding solutions for possible obstacles to their return.
  5. Maintain proper and accurate migrant files, by registering relevant data concerning the progress of work, in accordance with IOM procedures.
  6. Account and report on financial responsibility in line with IOM’s applicable regulations.
  7. Register, compile, analyse and summarize relevant data and submit regular reports to the Team Manager (AVRR Operations) on the results, developments, possible bottlenecks, and remedial actions
  8. Identify areas for improvement and highlight them to the supervisor; provide inputs for new procedures to complement or to adapt existing ones taking into consideration the specific needs of the project.
  9. Undertake duty travel related to AVRR project implementation as required.
  10. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • University bachelor’s degree in Sociology, Political or Social Sciences, Anthropology, or a related field from an accredited academic institution, with three years of relevant professional experience; or
  • Completed High School diploma (MBO) from an accredited academic institution, with five years of relevant professional experience; preferably in similar roles.


  • Knowledge of MS Office and experience with databases;
  • Knowledge of asylum and migration issues and the parties involved;
  • Working experience in an international setting, familiarity with the work of an international organizations;
  • Solid understanding of implementing guidelines
  • Experience with/knowledge of outreach work and counselling;
  • Demonstrable experience with the target groups relevant to the IOM;
  • Ability to build and maintain good relations with counterparts;
  • Analytical thinking, good organizational and communications skills;
  • Experience with client-tracking systems;
  • Preferably holding a driving licence B;
  • Willingness to work irregular and flexible hours;


Fluency in English and Dutch is required. Fluency in other languages may be an asset.

Required Competencies


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM's competency framework can be found here


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

The appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications IOM Personal History Form (PHF) and motivation letter via e-mail in English, This email address is being protected from spambots. You need JavaScript enabled to view it. by 18 October 2020 (midnight) at the latest, referring to this advertisement, quoting VN NL10-2020-05 – Operations Assistant in the subject line.

For an application to be considered valid, IOM only accepts duly completed PHF signed and scanned.

Only shortlisted candidates will be contacted.

Team South